Frequently Asked Questions
- How many licenses do I need ? top
- "User Acount Manager" needs a license each time it is installed. For example: A company with 5 administrators on a help desk will need 5 licenses to install on each PC. A small school that has one administrator will require 1 license. Number of licenses is not related to the number of user accounts in the Domain.
- Is there a user manual ? top
- Yes. In the install directory there will be a printable manual in pdf format.
- I Keep getting Windows 2003 error -2147022651 when creating users ? top
- Windows 2003 by default rquires a complex password, the password you have set is not complex. Example: Password1 is complex, as it has capitals and numbers
- What platform does it run on? top
- UAM will run on Windows 2000 SP4 and upwards ( XP,2003,*Vista) *UAM requires Exchange system tools to be installed for Exchange mailbox managment, These tools cannot be loaded onto VISTA. Microsoft says this will be fixed in SP1 for VISTA.We recommend you stay on XP until then.
- Are upgrades free? top
- All upgrades up to version 3.39 have been free of charge, but from version 4.00 onwards a small maintenance fee applies. This will cover all support and upgrades for 12 months. The first 12 months is free with each license. After 12 months the renewals are optional, but will provide support and upgrades for another 12 months. Contact sales@it-direct.co.nz for upgrade pricing.
- What payment methods do you accept? top
- You can purchase online through a secure gateway with a credit card, we also accept purchase orders, just contact sales@it-direct.co.nz.
- Do you have an educational discount ? top
- Yes we do give a discount to educational institutes, Email sales@it-direct.co.nz for a quote.